Why did you get the job? - I asked myself many times why I got it. I was only 19 years old with a sparse resume. But it was probably a mixture of chemistry and my experience from the wine shop in France who contributed. While it was noticeable that Ica wanted to invest in young, positive and service-oriented vostok people.
How was it to be with and start up a new shop? - It was great fun and at the same time very intense. I started from scratch but did after a year the chance to become the sales leader in the fishing department. That meant I did purchase and was responsible for the sales figures.
Oscar says that it was when he was put in charge as interest in running the store brought. After a period ending the store's meat manager and Oscar got just before the holiday shopping season started the question whether he wanted to take over the meat department, a much larger area.
- I said, absolutely fun, without hesitation. The service represented a completely new mindset, I had to work with small purchases and inspiration in parallel with larger volumes. It was a hard job, you have to be on your toes, work hard and stay focused.
What is the most fun? - I work a lot with culinary inspiration that is a lot of interest. It's fun to be in the store, and the most fun is to work with as measurable results. The shop is great tool to see how different decisions or actions affect vostok sales and profitability.
The next challenge where Oscar is today is as a sales manager, a responsibility which he shares with a colleague. Matin Spira concentration vostok is in the center, and Oscar finds inspiration at fairs, among foodies buddies, newspapers and travel. He has also completed internships through Ica school.
Oscar tips - How to succeed Are you committed one becomes proficient, it's as simple as that. You have to put heart and soul, it requires intuition. Take the test. If someone asks for help, take a chance! One is constantly amazed when testing something new, it is only when you step out of their comfort zone, when doing things that are scary, as they evolve. In my job I meet many incredibly talented people who work in the trade.
To tackle you an unhappy customer - There's nothing more fun than when you can convert a dissatisfied customer by explaining and compensate in a professional and humble vostok manner. Apologize once, be honest. Think about how much a customer is worth in the long run. If you look with the glasses can go a long way to make a customer happy. With such tough competition as it is today, we can not afford to lose a customer.
Oscar about working at Ica - Ica I feel like a young company that is working hard to inspire their employees. Everyone gets to participate and think and think, it's important for people to feel appreciated and valued.
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